Behaviours for success

Decisive	Confident to make quick but effective decisions when required; seeking advice and considering facts, constraints and probable consequences; communicates outcomes to all relevant parties.
Flexible	Identifies and embraces opportunities or change; adapting readily to changing circumstances and actively looking for ways to achieve desired outcomes and overcome barriers.
Customer Focused	Thinks beyond own day-to-day job role by generating better ways of serving internal and external customers; is committed to achieving the highest possible standards and is never satisfied with second best.
Respectful	Displays a strong commitment to openness, honesty, inclusiveness and ethical standards; recognises the value of others’ viewpoints, ideas and needs; treats others with respect and dignity and values contribution even if it differs from their own viewpoint.
Influential	Gains agreement and support to act based on common sense, objectivity and consideration of the interests of others; positioning arguments in a persuasive way by being positively assertive, not aggressive.
Team-focused	Is able to work as a constructive member of a team rather than working separately or competitively; recognises the value of working with others; focuses on making decisions work and recognises their role in ensuring a supportive and positive team environment.

Delivering Results through People	Communicates clear and reasoned objectives to individuals in line with departmental goals; empowers individuals to make appropriate decisions; holds people accountable to clearly defined standards of performance; provides support and guidance
Developing Self and Others	Fosters and encourages the learning and development of oneself and others; helps others maximise their potential by supporting the achievement of personal development plans; encourages joint responsibility for development.
Creating Motivated Teams	Leads others through inspiring a shared vision; fosters a positive team environment; appreciates what motivates individuals; communicates transparent and appropriate values and demonstrates integrity at all times.