About the team

The main Informatica Systems programming and product development team are based in Leatherhead, Surrey, with administration, marketing, sales and customer support functions in London and around the country.

Founded by software engineer, Philip Brown, and joined by colleague, David Collie, Informatica Systems has over 20 years experience of providing appointments software and decision support tools for General Practice.

Meet the Customer Support team

The Customer Support Team is one of our biggest teams. There are 10 members of this team who are on hand to provide daily help and support on any issues that you may have with our software. To get to know our team members a bit more and learn more about their roles please read the sections below:

Chris Wright
Customer Support Manager

Chris manages BMJ Informatica's Customer Support function, whilst also providing second line support on all BMJ Informatica products.

Susan Burke
Customer Support Supervisor

Susan supervises the day to day operation of the Customer Support Team and provides second line support on all BMJ Informatica products.

Customer Support Executives
Our Customer Support Executives provide first line support on all BMJ Informatica products by phone and email. Our team members are listed below.

About the team - Dawn Bannocks Dawn Bannocks