FrontDesk FAQs
What is FrontDesk?
FrontDesk completely replaces your existing appointment system and will seamlessly interface with the clinical system. FrontDesk is the foremost independent third party appointment system and has been used in General Practice since 1992. It is currently used in over 600 surgeries. It interfaces with iSoft System 5, System 6000, Premiere and Synergy and also InPractice Vision and EMIS LV. We are proud of our enviable reputation for customer care and support which is second to none in the Health sector.
I have more than just an appointment system
FrontDesk provides a comprehensive suite of additional modules enabling the addition of Patient Call boards, Patient self check in using touch screen technology and 24 Hr telephone booking and cancellation. It can also be combined with Contract+ our GMS software application to allow all practice staff to be involved in the contract process.
What are the main features of FrontDesk?
FrontDesk provides not simply an appointment program but it also helps reduce paper traffic within the practice as it provides modules to manage internal messages, home visit and patient telephone call requests. Every action within FrontDesk is fully audit trailed and any action can be easily reviewed if necessary. Each user can be allocated different security levels to permit access to the various modules.
How do I change from my existing system?
You will be allocated to one of our team of experienced sales engineer/trainers who will contact you to discuss the process and schedule the migration. This engineer will assume responsibility for your practice, from the first demonstration to the installation and go live training day. Afterwards our post installation telephone support team will assist in the resolution of any problem.
I have an existing system what about my data?
Practices using iSoft and EMIS appointments will be able to migrate all their historic existing appointment data into FrontDesk. After migration you will be able view all historic appointment data and use booked appointments in FrontDesk.
We have Contract+, how does FrontDesk integrate?
When installed alongside Contract+, FrontDesk also displays an icon next to the patient's name on the appointment line which pre-advises that the patient has a clinical requirement under the GMS contract. This allows the clinician to preview the surgery and also can be used to direct reception staff to book additional necessary appointments, so involving them in the contract process.
Some of my staff do not like Windows.
FrontDesk can be controlled either by keyboard or mouse, so enabling staff to decide which their preference is. However because it is an authentic Windows application, templates can be created using 'cut and paste' techniques and the repetitive processes necessary in other older appointment programs are streamlined. Day to day book maintenance and changes are much easier and management time reduced significantly.
I cannot get information from my existing system.
FrontDesk includes a comprehensive suite of analytical and management reports for most situations. It also includes a global spreadsheet extract of data for additional manipulation. All reports can be saved as Excel or Word documents.
Can I record the type of appointment or vary the appointment length?
FrontDesk appointment sessions can have variable length slots and types pre determined if required. Different appointment types (with variable times) can be attached to the appointment as it is made which will automatically adjust the slot length and make unavailable any subsequent overlapping slots.
Can I make notes about patients?
FrontDesk allows a note to be easily added to the appointment line about a particular appointment. It also allows a note to be put onto an individual patient's record which will be brought to the attention of the reception and clinical staff both during the initial booking process and the consultation.
